FAQ

Is your jewellery sterling silver?

Yes! All my silver jewellery is made from high-quality 925 sterling silver.  Earring hooks, pins, butterflies and chains are sterling silver too. Some designs may also include additional materials like brass, natural gemstones, Olive or African Blackwood, or repurposed ceramics, but sterling silver is always the base metal unless stated otherwise. If you have any questions about a specific piece, feel free to reach out! 

Will the earring hooks or pins irritate my sensitive ears?

They should not irritate your ears because there is no nikkel in our jewellery and nikkel is the metal which usually causes issues with ones ears. 

Are your stones genuine gemstones?

Yes, any gemstones used are genuine. It's very important to me that quality materials are used in my work.

Are the sea-shells coated in a silver dip?

No, the sea shells are solid metal. The sea shells have been made by making a mold of the shell and casting the shells using a process called 'The Lost wax casting method.'  Therefore the shells are solid silver or brass and they are also a little thicker than a real shell to ensure that it is not too flimsy and it will last forever.

Shipping

I offer international shipping. Shipping costs and delivery times vary depending on the destination.

Shipping in South Africa- We use The Courier guy for door to door deliveries, (R158) which takes 1-3 days to most parts of South Africa.

We also use the PUDO locker (R79) which is run by The Courier Guy but this makes use of a locker system, when you check out please add in the nearest PUDO locker or Courier guy kiosk address as your delivery address. PUDO takes 2-4 days in South Africa. 

How long does it take to receive my order?
I do try to get my pieces out within 2 business days but because my work is handmade, please allow 2-6 business days for production before shipping. Once dispatched, delivery times depend on your location. If you require a piece by a specific date please don't hesitate to get in touch before ordering. I aim to please my clients and i often do have many of my pieces ready to ship.

Can I request a custom piece?
Absolutely! I love creating custom jewellery. If you have a special request, feel free to contact me, and we can discuss design options. Custom work needs more time as i often need to source special gems or specific materials and this can take time.

Do you work with sentimental jewellery or broken ceramics?
Yes! I can incorporate sentimental jewellery, pottery, or ceramics into a new custom piece. Get in touch to discuss your ideas.

What materials do you use?
I primarily work with sterling silver, brass,and natural gemstones. Some designs also include repurposed ceramics and wood.

How do I care for my jewellery?
To keep your jewellery looking at its best, avoid exposure to perfumes, and harsh chemicals and store it in a dry place when not in use. A silver polishing cloth can be used to restore shine.

With your wooden items please avoid wearing while bathing and swimming.

 Do you offer repairs or resizing?
Yes! I offer repairs and resizing services where possible. Please reach out with details, and I’ll let you know how I can help.

What payment methods do you accept?
I accept all major credit cards, EFT, and other secure payment options at checkout.

Do you accept returns or exchanges?
If there is an issue with your order, please contact me, and I will do my best to assist you with an exchange or return. In the case of a piece being custom made or custom engraved i unfortunately cannot exchange. 

How can I contact you?
You can reach me via email at  hello@natashawoodjewellery.co.za or through the contact form on my website. I’m happy to help!

Much love

Natasha x